Policies

To ensure fairness to all customers and maintain the highest standards expected as members of MANZ (The motel association of New Zealand), we have adopted the following policies:

Cancellation/refund policy: Cancellations after 6:00 pm prior to the arrival date may incur a cancellation fee of 1 days room tariff. After 6:00pm at the arrival date or if guests fail to arrive, the deposit may be retained and the total amount of the booked accommodation may be charged. Special conditions may apply.

Changes in reservation term: Any change in reservation term will be treated as a new booking and additional charges may apply. Any extension to a booking is subject to availability of rooms. Earlier departure than the reserved date may result in the full amount of the booked accommodation to be charged.

Smoking: As this is a smoke free complex, please smoke outside away from open windows and doors. In the event of someone having smoked in the room we will engage a specialist cleaning company. We reserve the right to charge such costs and any resulting loss of income to the registered guest.

General: All deliberate or reckless acts that result in damage to our property and any costs associated with inappropriate behaviour resulting in loss of income to the motel, will be charged to the registered guest.

Overdue Accounts: All accounts are payable on departure unless by special arrangement. We reserve the right to charge interest on overdue accounts at 2% above our banks business overdraft rate together with our costs of collection including our full legal charges and any charges from debt collection agencies.


Arrive:
Depart:
Nights:
Guests: